We always endeavour to provide the best service and products for our customers.
However, on rare occasions, we recognise that there may be times where our
customers may not be completely satisfied. To ensure we are able to put things
rights as soon as we can, please read our complaints procedure below and we
will respond promptly to ensure complete satisfaction.As soon as possible
after the completion of the works, please inspect the work to ensure everything
has been carried out to our usual high standards. In the unlikely event there
is anything you are not completely satisfied with, please contact us as soon
as you can in order that we can rectify any problems as soon as possible.
Either call us on
07834 696679or email us at
email@example.com we aim to respond within 7 days of receiving your complaint and where
possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure,
as a Which?Trusted trader we use Dispute Resolution Ombudsman for dispute
resolution. In the unlikely event that we cannot remedy your complaint to
your satisfaction you may wish to refer your complaint to them. If you wish
to do so please contact Which? Trusted traders in the first instance on
0333 241 3209.